How do I reset my ShoreTel 230 phone?

Press the Mute button, which is the second round, gray button located to the right of the handset. The phone’s LED light should be off at this point. If it lights up, pick up and then replace the handset. Then, type R-E-S-E-T on the keypad followed by the # key located in the bottom right corner of the keypad.

How do you reset a ShoreTel 480?

The following instructions explain how to perform a factory reset to reboot 400 Series IP phones, which include models 480, 480g, and 485g: To clear the current configuration, do the following: Press the Mute button (microphone with a slash through it) Use the phone’s keypad to dial 25327 (CLEAR) and press the # key.

How do I reset my password on my ShoreTel 230 phone?

To reset your Voicemail password:

  1. Press the Voice Mail button on your ShoreTel phone.
  2. Enter your Voicemail password followed by the pound sign (#).
  3. Follow the prompts to change your password.

How do I reset my phone back to factory?

How to perform Factory Reset on Android smartphone?

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. Tap Factory data reset.
  5. Tap Reset Device.
  6. Tap Erase Everything.

How do I program my ShoreTel 230 phone?

Programming Custom Buttons On The ShoreTel 230 IP Phone

  1. Press the Options button, followed by your password and then press #.
  2. Scroll through the list to option 4.
  3. Press the Edit soft key.
  4. Press the custom button that you would like to program.

How do I find the IP address of my ShoreTel phone?

ShoreTel and Mitel 400 Series IP Phones

  1. Press the mute (microphone icon) button.
  2. Dial 4636 (INFO)
  3. Press the # key.
  4. Use the navigation key pad to scroll to, highlight, and select the “Phone information” option to view the MAC address on the phone’s screen.

How do I pair my ShoreTel phone?

Connect Power over Ethernet: Connect one end of the Ethernet cable to the Ethernet port on the ShoreTel IP Phone. 2. Connect the other end of the Ethernet cable to a network wall port that supports Power over Ethernet. After a few seconds, the ShoreTel IP Phone powers on and runs through a series of system tests.

How do I connect my ShoreTel 230 phone to my computer?

Insert the large tab on the mount into the slot on the rear of the phone. Share a single LAN wall jack between your IP phone and computer by daisy-chaining the PC off the second Ethernet port on your phone. (The phone connects to the wall jack and the PC connects to the phone.)

How do I change the account on my ShoreTel phone?


  1. Press # #.
  2. Enter the extension number you wish to reassign.
  3. Enter the password for that extension.
  4. Press Option 7, Mailbox Options.
  5. Press Option 3, Reassign Your Extension.
  6. Press Option 1, Assign YourExtension To This Telephone.

Is there a way to factory reset a ShoreTel phone?

Reset a ShoreTel Phone To Factory Defaults. Step 1 – Make sure the phone is not off hook, then press the mute button and release it. Nothing will happen. Step 2 – Immediately dial the numbers “772667” and hit the pound key. Note: If the keys make a noise and/or the numbers show up on the screen you’ve done it wrong and you’ll need to start over.

What to do when your ShoreTel phone goes into KPD mode?

Unfortunately if the phone is screwed up it may not get this setting when rebooted. So it’s a good idea to know what this password is ahead of time. Step 4 – The phone will reset into “KPD Mode”. Hit the mute button and dial “25327” and hit pound. You may or may not get a message here, but it should say “Clearing”.

Why do I get messages on my ShoreTel phone?

Sometimes you may be in the situation that a ShoreTel phone may be unresponsive or does not connect to the headquarter server. You may receive messages on phone display like No service or Cannot connect to… or the phone completely hangs (and power off/on does not solve your issue) or similar issues.

Do you need a live CD for ShoreTel?

If you have a managed connection to the ShoreTel Sky phone system, this process is safe and fast. If you provide your own connectivity, please check with your organization’s Network Administrator before continuing. If you do not have a managed connection to the ShoreTel Sky phone system, you will need to create a Live CD.