How do I complain to Suddenlink?

Call Suddenlink tech support at 1-877-794-2724.

How do I return equipment to Suddenlink?

How to return your Suddenlink equipment

  1. Disconnect your equipment: Put all the equipment you want to return, including remotes and power cords, in a box.
  2. Print and attach your pre-paid return label: Fill out a return shipping label, print out the label(s) and then attach one label per box.

Why is my Suddenlink WIFI not working?

Reset the network by unplugging the power cord of the Suddenlink modem as well as the power cords of any router or other home networking equipment you use in conjunction with the Suddenlink modem. Plug all power cords back in after 30 seconds and allow for an additional 30 seconds for all devices to fully reboot.

Why is Suddenlink so terrible?

Higher Than Average Prices. Since Suddenlink allows its customers to customize their service plans, prices vary from customer to customer. Additionally, prices vary depending on location. Because of this, potential customers are not able to obtain a quote unless they provide a physical address.

Why is my Suddenlink bill so high?

In the majority of cases, Suddenlink users struggle with incremented bill simply because of errors in the monthly statement. For instance, the company would charge a higher bill as compared to the quoted fees. In some cases, people were charged the installation fee even if it was offered for free.

How do I cancel Suddenlink?

How to cancel Suddenlink

  1. Go to the Suddenlink website.
  2. Log into your account.
  3. Click on the ‘Account Information’ button.
  4. Click on ‘Account Details’ and then ‘Terminate Account’.
  5. You will receive a confirmation message.

Does Suddenlink have a cancellation fee?

Does Suddenlink charge an Early Termination Fee? Yes. If you cancel, terminate or downgrade the service before the end of the agreed term, you’ll be charged an early cancellation fee of up to $200, plus all outstanding charges for services or equipment.

What happens if you don’t return Suddenlink equipment?

The Equipment must be returned to Suddenlink in the same condition as when received, ordinary wear and tear excepted. Absent other instructions, if Customer fails to return the Equipment, Customer will pay any expenses Suddenlink incurs in retrieving the Equipment.

How do I fix my Suddenlink internet?

Unplug the power cord from the back of your Suddenlink modem to disconnect it from the power source. If you are using a router, unplug the power cord from its back as well and leave it disconnected from the power source for the time being. Wait for about 15 seconds and then plug in the power cord of your modem.

Why is my Suddenlink phone not working?

So, to do so you will need to unplug your modem from power by removing the cable on its back. Then proceed to wait for a few seconds and connect the power cable back in again. Your modem’s lights should become stable again after several minutes. Check your phone now and it should start to work just fine now.

Is Suddenlink good or bad?

Is Suddenlink good? Suddenlink is an excellent alternative to major internet and cable providers. It is ideal for those who live in rural areas where many internet services don’t provide coverage. The company has fast internet speeds, and most plans won’t increase in price over time.

How can I get Suddenlink to lower my bill?

Talk to Customer Service If you are struggling to pay your Suddenlink bill, try calling customer service. They may be able to reduce your monthly rate over the phone. If you pay for services you don’t use, they may remove the charges to lower your bill.

How big is the data cap for Suddenlink?

Visit for more information. Data cap of 350 GB applies in select markets. 31. Additional fee added to Tier 1 pricing. Speed is 50 Mbps, not available in all areas.

What are the terms and conditions of Suddenlink?

Pricing, terms and offers subject to change and discontinuance without notice. All trademarks and service marks are the property of their respective owners. All services not available in all areas.

How much internet speed do I need with Suddenlink?

Applies to Standard Cable/Suddenlink Core customers and up. 14. Altice Advantage Internet has download speeds up to 30 Mbps and upload speeds up to 3 Mbps. Not available in all markets. Subject to eligibility requirements. 15. For full details on speed offerings in 400 Mbps Internet Markets, click here. 16.