How do I escalate a complaint to AT?

Call the AT Executive Customer Support line at (877) 574-8832. Representatives here deal with complaints that have been escalated from the lower levels of customer support. If you contact AT through Executive Customer Support, you might get them to listen.

How do I contact AT to complain?

Customer Service Standards We can help you with your questions. Contact us online at or call us at 800.288. 2020. For technical support or to report a problem, call 24 hours a day, 7 days a week.

How do I contact AT Corporate?

208 S. Akard St. Our main telephone number is (210) 821-4105. (Please note that while AT’s corporate headquarters are in Dallas, the main telephone number uses a San Antonio area code.)

How can I get my money back from AT?

How you get your refund depends on whether your account is active or canceled. Active accounts: If you have a credit balance on your AT account because of an overpayment, we’ll apply the credit to your next bill unless you contact us and request a refund. Call 800.288. 2020 or visit us at an AT store.

Does AT have a complaint department?

The AT complaint number is 800-331-0500, or you can simply dial 611 from your AT cellphone. You can also launch a live chat with customer service by going to and clicking the Chat Live button.

Does AT have 24 hour customer service?

When can I contact AT customer support? AT tech support is available 24/7 and customer service is available Monday through Friday from 8 a.m. – 7 p.m. and Saturday from 8 a.m. – 5 p.m local time to answer your questions. Give our AT experts a call.

Can I sue AT for lying to me?

Make sure you bring a copy of your contract and evidence of the violation to court. If you’re paying more than agreed for an AT service, you may be able to file a claim in small claims court. You can sue AT for unreliable service in small claims court. You deserve to get the service for which you pay.

How do I talk to an AT agent?

Talk to a real person at AT

  1. Call AT’s service number at 1-800-331-0500.
  2. When the automated system alerts you that your call may be recorded, press zero.
  3. You’ll be asked if you’re calling from the phone number associated with your account.
  4. The automated system will ask what service you’re calling about.

How much is the credit from AT settlement?

After administrative costs and attorneys’ fees, typical victims are expected to get $10 or $11 from the new settlement. Many of these same people previously received $12 each from a $60 million settlement between AT and the Federal Trade Commission, bringing the typical person’s total payout to $22 or $23.